RLA Wedding Designs

Bespoke Wedding Stationery and Wedding Hire Items

details, terms and conditions

WEDDING STATIONERY

SHIPPING
Sample items are posted using Royal Mail First Class Delivery Service.
All other orders are posted with Royal Mail using a Signed and Recorded Delivery process. 
Orders are expected to arrive within 3 - 5 Working days. This can be upgraded for next day delivery on request.

REFUNDS AND EXCHANGES
RLA Wedding Designs offer a bespoke service therefore do not offer any refunds and will not accept any damage that may happen after I have sent your items.
Parcels are packaged with the upmost care and protection. 
Proof of Postage is always available and can be posted to you to take up any disputes direct.

DEPOSIT
A £20.00 deposit is held for your requested date. This is the month that you would like to receive the order. 
This price holds the prices quoted to you, the delivery date and is a non refundable deposit.

PROOFS

I will send you a list of information required in order to complete the proofs, I will message you when I begin for this. 

I will send you a checklist to help you gather the information required. Some of the information may not be relevant to your specific order, so please use the sheet as a guideline. If you have any information we have not discussed or ideas please include this with the required information.

Proofs are sent for you to check and authorise. This will be sent digitally for you to check via a PDF. 

Please make sure you check all spelling, spaces, colours and be absolutely certain you are happy with the overall look.

Changes can be made to the proofs, this can be as many times as you wish – no extra charges will be applied to the final balance for any changes. I am happy to make as many ammendments as you wish until the proof is exactly how you imagined it. After you approve the proofs any changes required will incur reprint charges.


YOUR ORDER

After you have approved the proofs and happy to go to print the remaining balance is then due, this is then invoiced to you and can be paid via paypal or bank transfer. Once paid I then order the stock – please allow five working days for stock to arrive. When the stock arrives I ask you to allow a further 14 days for me to complete the order. The order will then be packaged and ready for collection or postage.

Postal orders are sent with tracking numbers and a signature will be required.


HIRE ITEMS

Please read this agreement carefully. 

Upon entering into this agreement, you the hirer, agreed to be bound by the terms within. All goods are owned outright by RLA Wedding Designs and we do not sub-hire. 

All goods remain the property of RLA Wedding Designs, 77 Staithe Road, Oak Cottage, Martham, Norfolk, NR29 4PY.


  • Booking a service with RLA Wedding Designs verbally, by phone, internet or any other method of communication constitutes you having read, understood and agree to the following terms and conditions.
  • Drop off items will always be before 11:00am on the wedding day. We reserve the right to collect our hire items early morning (After your event) as products may be needed for re-hire and will require a quick turnaround, check over, clean and re - delivery.
  • Please note embellishments on table plans are the property of RLA Wedding Designs and are included in the hire service these are not to be kept.
  • To secure your booking with RLA Wedding Designs we require a £30.00 - £100.00 non-refundable deposit. (price differs depending on hire value  - it will be clearly stated on your invoice) Without a deposit your booking is not valid and your required date and items are still available to others.
  • The remainder of your balance is due 4 weeks prior to your wedding/event date. If the balance payment is not received 4 weeks before your date, we reserve the right to cancel the booking.
  • If for any reason, you wish to cancel your booking you should let us know in the first instance. All cancellations must be confirmed in either writing or email and will only become effective on receipt of your cancellation email or letter. Cancellations will forfeit your deposit.
  • Items in your care shall remain your responsibly at all times.
  • The hirer shall be solely responsible for the hire goods. Hotels/venues/ florists/wedding planners or any other third party involvement will be exempt from any responsibility regarding hired goods and will not be held accountable should any damages occur whilst in their possession.
  • If items are returned badly damaged or broken in any way we have the right to charge you the replacement cost or treatment charge. This will be required within 7 days.
  • Drinks and bottles must not be placed on LOVE letters or I DO letters, stains and marks will be charged.
  • Movement of the Love Letters after they have been set up by RLA Wedding Designs needs to be discussed prior to movement and should always be moved by a minimum of two people per letter and never with the Lights on.

These terms and conditions and contract between us shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English courts.

RLA Wedding Designs treats any personal information you may provide in accordance with the provisions of the data protection act 1988 and will only use the information you supply to contact you in connection with services provided and/or to respond to requests you have made to provide information.